Delivery, Return & Refund Policy
Effective Date: May 1, 2026
This Delivery, Return & Refund Policy explains the shipping, delivery, return, replacement, and refund terms applicable to orders placed on Postiyo.
By placing an order on Postiyo, you agree to this policy along with our Terms & Conditions and Privacy Policy.
1. Order Processing
All orders are processed after successful payment confirmation and order verification.
Since many products are custom-made or printed on demand:
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Processing times may vary depending on the product
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Bulk or personalized orders may require additional production time
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Orders are generally processed during business days only
Postiyo reserves the right to delay, hold, or cancel orders due to:
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File quality issues
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Incomplete customer information
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Payment verification
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Production limitations
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Suspicious or fraudulent activity
2. Delivery Timeline
Estimated delivery timelines may vary depending on:
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Customer location
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Courier availability
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Product type
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Seasonal demand
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Public holidays
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Weather or operational conditions
Typical estimated timelines:
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Metro cities: Approximately 2–5 business days after dispatch
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Other locations within India: Approximately 3–8 business days after dispatch
These timelines are estimates only and are not guaranteed unless explicitly stated.
3. Shipping Charges
Shipping charges may vary depending on:
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Product size
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Weight
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Packaging requirements
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Delivery location
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Courier partner availability
Applicable shipping charges will be displayed during checkout.
Postiyo reserves the right to revise shipping charges without prior notice.
4. Delivery Delays
Delivery delays may occasionally occur due to:
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Courier service disruptions
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Weather conditions
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Government restrictions
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High order volumes
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Logistics limitations
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Natural disasters
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Unforeseen operational issues
Postiyo shall not be liable for delays caused by third-party courier services or events beyond reasonable control.
While we will make reasonable efforts to assist customers, delays alone shall not automatically qualify for refunds, compensation, or cancellation approval.
5. Incorrect Address or Failed Delivery
Customers are responsible for providing:
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Accurate shipping address
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Correct PIN code
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Valid phone number
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Proper recipient details
If a shipment fails due to:
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Incorrect address
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Customer unavailability
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Repeated failed delivery attempts
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Refusal to accept delivery
the package may be returned to the production or shipping facility.
Additional re-shipping charges may apply for re-delivery requests.
If the customer fails to respond within a reasonable time after return notification, the shipment may be discarded, cancelled, or treated as abandoned without refund eligibility.
6. Delivered Status But Product Not Received
If tracking shows “Delivered” but the package has not been received:
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Customers should first check with neighbors, security staff, reception, family members, or nearby persons who may have accepted the shipment
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Customers should contact Postiyo promptly for assistance
Courier investigation or Proof of Delivery (POD) requests may require several business days depending on the courier provider.
Postiyo will reasonably assist in such cases but cannot guarantee courier investigation outcomes.
7. Damaged or Tampered Packages
Customers should inspect shipments carefully before accepting delivery.
If the package appears:
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Tampered
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Opened
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Crushed
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Wet
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Torn
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Visibly damaged
customers are strongly advised:
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Not to accept the shipment
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To take clear photographs immediately
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To contact Postiyo support promptly
Failure to report visible package damage at the time of delivery may affect replacement eligibility.
8. Damaged Product Claims
If the outer package appears fine but the product inside is damaged:
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Customers must contact support within a reasonable time after delivery
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Clear photos and videos may be requested
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An uncut package opening video may be required for verification
Claims without adequate evidence may not qualify for replacement or refund approval.
Postiyo reserves the right to inspect, verify, approve, reject, or partially resolve claims at its sole discretion.
9. Print & Color Variation Disclaimer
Actual printed products may slightly differ from digital previews due to:
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Screen calibration differences
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Monitor brightness
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Lighting conditions
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Printing technology
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Material variations
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Finishing processes
Minor differences in:
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Color tone
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Alignment
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Cropping
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Print positioning
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Sharpness
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Trimming
shall not be treated as defects.
10. Return Policy
Due to the personalized and print-on-demand nature of products, most products sold on Postiyo are non-returnable.
Returns may only be considered in limited cases such as:
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Wrong product delivered
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Major manufacturing defects
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Verified transit damage
Return requests based on:
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Change of mind
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Personal preference
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Incorrect size selection
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Customer-uploaded design issues
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Minor print variations
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Delivery delays
will generally not be accepted.
11. Replacement Policy
Eligible replacements may be offered for:
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Transit-damaged products
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Wrong item received
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Significant printing defects verified by Postiyo
Replacement approval may require:
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Photographs
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Opening video
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Packaging proof
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Order verification
Postiyo reserves the right to:
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Offer replacement instead of refund
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Reject unsupported claims
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Request additional verification
12. Refund Policy
Refunds may be initiated only for approved cases including:
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Cancelled eligible orders
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Failed order processing
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Approved damaged-product claims
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Non-fulfillable orders
Refunds are generally processed through the original payment method.
Processing time may vary depending on:
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Payment gateway
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Bank processing time
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Financial institution policies
Estimated refund timelines may range from several business days depending on the payment provider.
13. Order Cancellation
Orders may be cancelled by customers before production or printing begins.
Once production, customization, or printing has started:
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Cancellation may not be possible
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Partial cancellation charges may apply
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Refund eligibility may be limited
Postiyo reserves the right to cancel orders involving:
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Prohibited content
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Copyright concerns
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Fraud detection
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Technical issues
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Pricing errors
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Production limitations
14. Cash on Delivery
Cash on Delivery availability may vary depending on:
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Delivery location
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Product category
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Order value
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Courier service availability
Postiyo reserves the right to disable or restrict Cash on Delivery at any time.
15. Fan Art & Decorative Artwork Notice
Certain products sold on Postiyo may contain fan-inspired or decorative artwork intended for personal display and room décor purposes only.
All trademarks, logos, characters, and brand names belong to their respective owners.
16. Limitation of Liability
To the maximum extent permitted by law, Postiyo shall not be liable for:
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Courier delays
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Delivery failures caused by third parties
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Minor print variations
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Customer-uploaded design issues
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Incorrect customer information
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Indirect or consequential damages
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Lost business opportunities
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Delays caused by events beyond reasonable control
Use of Postiyo services is at the customer’s own discretion and risk.
17. Policy Updates
Postiyo reserves the right to modify, update, or replace this policy at any time without prior notice.
Updated versions become effective immediately upon publication on the website.
18. Contact Support
For delivery, replacement, refund, or order-related support, customers may contact Postiyo through the official support channels available on the website.